Last updated: August 14, 2026
This Privacy Policy describes how NekoDensen Tokyo Japan (“we”, “us”, or “our”) collects, uses, and shares personal information when you visit or make a purchase from nekodensen.com (the “Site”).
1. Information We Collect
When you visit the Site, place an order, create an account, or contact us, we may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order and Account Information
- Order details and purchase history
- Account credentials (if account registration is available)
Warranty Registration and Product Support Information
When you submit a product warranty registration or product-support review request, we may collect:
- the product’s original delivery country or region and applicable state, province, prefecture, territory, municipality, or other administrative area;
- product or model information;
- the original purchase channel;
- the purchase month and year;
- an order number or transaction ID, if provided;
- a name, nickname, or sales-channel username, if provided;
- a postal code, if provided;
- an email address, if provided;
- confirmations concerning the original purchaser, the accuracy of the submitted information, and agreement to the applicable Warranty Terms;
- the submission reference number, submission date, review status, and related administrative records; and
- technical information associated with the submission, such as IP address, source URL, browser, device type, and system logs.
Providing an email address through the warranty registration form is optional. An email address provided for warranty registration will be used for registration confirmation, warranty administration, or related product support. It will not be added to a marketing mailing list without separate consent.
Payment Information
Payment information such as credit card numbers is not stored or processed on our servers. Payments are handled securely by third-party payment processors.
Technical Information
- IP address
- Browser type and device information
- Cookies and similar technologies
Analytics Information
We use analytics services (such as Google Analytics) to collect information about how visitors interact with the Site.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill orders
- To arrange shipping, delivery, and related communications
- To provide customer support and respond to inquiries
- To manage user accounts (if applicable)
- To operate, maintain, and improve the Site
- To analyze site usage and performance
- To comply with legal, tax, and regulatory obligations
- To protect the security and integrity of the Site
- Administer product warranty registrations and maintain registration records
- Assess whether a product and submission meet the applicable Warranty Terms
- Issue and manage submission or registration reference numbers
- Process warranty-related inquiries, future claims, and product-support review requests
- Verify purchase information and help prevent fraudulent, duplicate, or abusive submissions
- Communicate registration confirmations and relevant product-support information
- Maintain records reasonably necessary for customer support, dispute resolution, legal compliance, and the establishment, exercise, or defense of legal claims
3. Sharing of Information
We share personal information only as necessary to operate our business and fulfill your orders, including with the following categories of third parties:
- Payment processors, such as Stripe and PayPal
- Shipping carriers and logistics partners for delivery and customs-related procedures
- Analytics service providers, such as Google Analytics
- Hosting and infrastructure providers
We may also use website-hosting, form-processing, email-delivery, security, and other information-technology service providers as reasonably necessary to receive, store, secure, and administer warranty registrations and product-support requests.
We do not sell or rent personal information to third parties.
4. Cookies and Analytics
The Site uses cookies and similar technologies to enable essential site functionality and to analyze site traffic.
We use Google Analytics to understand how visitors use the Site. Google Analytics may collect information such as IP address and browsing behavior in accordance with Google’s privacy policies.
You may adjust your browser settings to refuse cookies; however, some features of the Site may not function properly.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements.
Warranty registration records may be retained for as long as the registered warranty may remain relevant and thereafter for a reasonable period where necessary for product support, fraud prevention, dispute resolution, recordkeeping, or legal compliance.
Where the registered warranty program is not available for the selected location, information submitted through the form will be treated only as a product-support review request. Such information may be retained for as long as reasonably necessary to review the request, provide available support, maintain appropriate records, and comply with applicable legal obligations.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. International Users
The Site is operated from Japan. If you access the Site from outside Japan, please note that your information may be transferred to and processed in Japan or other jurisdictions where our service providers operate.
8. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.
To exercise these rights, please contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: contact@nekodensen.com
Business name: NekoDensen Tokyo Japan
Country: Japan