Shipping Policy
Last updated: Feb. 13, 2026
This Shipping Policy applies to all orders placed through nekodensen.com (the “Site”), operated by NekoDensen Tokyo Japan (“we,” “us,” or “our”).
1. Processing Time
- In-stock items are typically processed and shipped within 10 business days after payment confirmation.
- Processing times may vary depending on order volume, customization requirements, or other operational factors.
Order confirmation does not guarantee immediate shipment.
2. Shipping Methods and Delivery Time
- Orders are shipped from Japan using international shipping carriers.
- Estimated delivery times vary by destination and carrier and are provided for reference only.
- Delivery times are not guaranteed.
We do not control carrier operations, customs clearance processes, or local delivery conditions.
3. Customs, Duties, Taxes, and Fees
International shipments may be subject to import duties, value-added tax (VAT), customs fees, brokerage fees, or other charges imposed by customs authorities or destination-specific regulations.
Unless explicitly agreed and prepaid in advance, all such charges are the sole responsibility of the buyer.
Failure to pay applicable charges may result in delays, return, or abandonment of the shipment.
4. Risk of Loss and Delays
- Risk of loss or delay may transfer to the buyer once the shipment is handed over to the carrier, except where otherwise required by applicable law.
- We are not responsible for delays, losses, or damages caused by carriers, customs authorities, force majeure, or circumstances beyond our control.
5. Incorrect Address or Failed Delivery
- Buyers are responsible for providing accurate and complete shipping information.
- Additional shipping costs resulting from incorrect addresses, failed delivery attempts, or re-shipment requests may be charged to the buyer.
Returns & Refund Policy
Last updated: January 27, 2026
This Returns & Refund Policy applies to purchases made through nekodensen.com.
1. General Policy
Due to the nature of our products, including hand-assembled and made-to-order items, returns are limited.
Please review this policy carefully before placing an order.
2. Non-Returnable Items
The following items are not eligible for return or refund, except in cases of verified initial defects:
- Custom-made or made-to-order products
- Products assembled to buyer-selected specifications
- Items damaged due to misuse, improper handling, or unauthorized modification
3. Defective or Damaged Items
If you receive an item that is defective or damaged upon arrival:
- Contact us at contact@nekodensen.com within 7 days of delivery.
- Provide your order number, a description of the issue, and clear photos of the product and packaging.
If the issue is confirmed as an initial defect, we may offer, at our discretion:
- Replacement
- Repair
- Partial or full refund
4. Returns Due to Refused Duties or Failed Customs Clearance
If a shipment is returned due to refusal to pay duties, taxes, or other fees, or due to customs-related issues:
- Any return shipping costs, customs fees, or related expenses may be deducted from the refund.
- In some cases, no refund may be issued.
5. Refund Processing
- Approved refunds are processed after returned items are received and inspected.
- Refunds are generally issued to the original payment method. However, for certain payment methods, refunds may not be possible to the original method due to technical or protocol limitations. In such cases, refunds may be issued via alternative means at our discretion.
- Processing times depend on payment providers and financial institutions.
Contact Information
Email: contact@nekodensen.com
Business Name: NekoDensen Tokyo Japan
Country: Japan